“Spending habits forged during the coronavirus lockdown are set to permanently reshape consumer behavior in Australia … In some ways Australia has been a bit of a laggard in online shopping, but this crisis has forced many people to get a login, open an account and work out how things work. And I don’t think they’ll ever go back,” according to AlphaBeta and The Sydney Morning Herald.

Which retailers have welcomed the challenge and doubled down on digital?

Our ccinsight report has shown pure e-commerce and online retail sales in Australia have greatly increased since the start of the pandemic, although overall consumer spending is down 14%.